Shipping & Refunds

Shipping

Every print is made to order and posted from our UK studio within 48 hours of your order, flat-packed in a recycled tube with corner protectors to keep it safe in transit.

Destination Delivery

United Kingdom Tracked · 2–3 working days

Europe Tracked · 4–7 working days

Rest of world Tracked · 7–14 working days

Free UK shippingOn orders over £60

Once your order is on its way, we'll email you tracking details so you can follow it to your door.

How can I cancel an order?

You have the right to cancel your order within 14 days. If your order hasn't been dispatched from our studio yet, just contact us and we'll cancel it and issue a full refund straight away.

If your order has already been sent, don't worry — simply follow our returns process below once it arrives.

I've changed my mind about a print or frame

That's completely fine. If a piece isn't quite right for your space, contact us within 14 days of receiving your order and we'll give you an address to return it to.

To be eligible for a refund, the item needs to be unmarked, in the same condition you received it, and in its original packaging.

A few things to note, as a small independent studio:

  • Customers are responsible for return shipping costs on unwanted items.

  • For framed pieces, the original outbound shipping cost is deducted from the refund.

  • Please return your item using a tracked or recorded service, so it's protected on the way back to us.

  • Refunds on orders paid for with gift card credit will be refunded as credit.

Once your return reaches us and passes a quick check, we'll process your refund within 14 days.

What if my artwork arrives damaged?

We're so sorry if that happens. It's rare, but if your print arrives damaged, let us know within 48 hours of receiving it by getting in touch through our contact page, and we'll arrange a free replacement.

It really helps if you can send a few photos of the damage, and please hold onto the original box so we can arrange to collect the damaged piece.

My order didn't arrive, or I received the wrong item

We're only human, and very occasionally things go wrong. If that happens, we're sorry — let us know within 14 days of receiving your order and we'll put it right.

  • Damaged or incorrect item: We'll send a free replacement as quickly as we can. Photos of the issue help us sort it faster.

  • Wrong item, and you'd prefer a refund: No problem. We'll just need the incorrect item returned, and we'll cover the postage.

  • Delivery failed due to an incorrect address or an uncollected parcel: In these cases, the customer covers the cost of re-sending the order.

How do I start a return or ask a question?

Everything runs through our team directly — there's no automated portal to wrestle with. Just email us or fill out the form on our contact page, tell us your order number and what you'd like to do, and we'll take it from there.